Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
We do take a variety of cards however, some do not work with our payment platform. Always check that your billing address and postal code are the correct ones associated with your credit card. Sometimes, if these are incorrect, the payment will not go through. Please re-try adding your billing information, then the payment details, and see if it processes. If it does not go through, it is most likely because our system does not accept the card you are using (for example, a Visa Debit card or a Discover card). An alternative solution is to add your card to Shopify Pay or Google Pay to facilitate the payment.
We will make every effort to consider your inquiry for exchanges/refunds. Each case will be reviewed individually by our customer service team, who will provide the best solution to help resolve your claim!sizing information,
or other sales information.
For claims regarding a damaged/defective product, please email email@example.com within 7 days of receiving your item associated with your order number in order for your case to be accepted for review.
Shipping takes 3-8 days. While we make every effort to ship all orders within that time frame, processing delays outside of our control may occur and unfortunately, we cannot make guarantees on shipping dates.
If you need to make a change to your shipping address, we will do our best to accommodate you; however, processing begins immediately and there may be instances that your shipping label has been created and cannot be changed. If this is the case, please contact Canada Post with your tracking number to have your package rerouted.
We are unable to redirect orders to an alternate address once your order has been dispatched.
It's possible that 1) the tracking link was updated by the shipping carrier prematurely or 2) your package is hidden around your mailbox or building. Carriers have a tendency to leave packages in hidden places, for the safety of the goods, if they're unable to deliver to you directly. Pleasure have a thorough look around and/or contact Canada Post to try to locate your package.
Shipping fees are the responsibility of the customer and are non-refundable.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges may be calculated on the total value of merchandise, and will be displayed on the Order Summary page.
If you have sufficient reasoning to believe your package has been misplaced by USPS, please contact USPS directly and file a USPS lost claim here. You can also contact firstname.lastname@example.org with your order number and the USPS Case Code so we can assist you further. Pizza Nova is not responsible for damaged, lost, or stolen packages; however, we will try our hardest to make sure the carrier locates your package. For all claims regarding lost/stolen packages please email email@example.com within 7 days of delivery receipt.
If you have been notified of your order returning to sender, please monitor your tracking number until it states that your package has been successfully returned to us. Once tracking confirms that your package has been sent back, please notify us immediately at info@firstname.lastname@example.org with your order number, so we can begin the process of reshipping your order.
All orders are final sale once submitted and may not be changed, cancelled or updated.
The manufacturing process is a beautiful symphony of humans and technology working together to create a one-of-a-kind product, just for you. Our teams work tirelessly to quality-control each and every item we ship. With lots of touch points in the sewing, embroidery, fulfillment, and delivery processes - there is a chance your garment will pick up a dash of dust, some stray threads, a splash of sewing oil, pressure lines from embroidery hoops, or small marks along the way. Not to worry, the majority of these minor imperfections will come out in the first wash with traditional detergents/stain removers. If the imperfection remains after washing, please email email@example.com and include: Your order number Name on the order Email the order was entered with A clear photograph demonstrating the quality of the damaged area, after it has been washed. If you have received a damaged, defective or incorrect item please email firstname.lastname@example.org and include:
Your order number
Name on the order
Email the order was entered with
Most importantly, please always include clear pictures demonstrating the defective or damaged area.
The most optimal pictures are taken on a flat surface with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate future errors. This policy lasts 30 days after the tracking status shows delivered. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. If applicable, we will replace an item that is defective/damaged.